Refund Policy

At IYERPAY, we strive to provide our clients with exceptional billing services that meet their needs and expectations. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services

Eligibility for Refunds

Refunds may be considered under the following circumstances

Overpayment

If you have made an overpayment for our services, you may be eligible for a refund of the excess amount.

Service Discrepancy

If there is a discrepancy or error in the services provided by IYERPAY that results in dissatisfaction, you may request a refund.

Refund Process

• To request a refund, you must contact us directly and provide details of the reason for the refund request. Refund requests must be submitted within [insert time frame, e.g., 30 days] of the date of service or payment.
• Upon receiving your refund request, we will review the request and assess its eligibility based on the terms outlined in this Refund Policy. We may require additional information or documentation to process the refund.
• If your refund request is approved, we will initiate the refund process within a reasonable timeframe. Refunds will be issued using the original method of payment, unless otherwise agreed upon.

Refund Amount

The amount of the refund will be determined based on the nature of the refund request and the specific circumstances involved. Refunds may be issued for the full amount of the payment or a partial amount, depending on the situation.

Non-Refundable Services

Please note that certain services provided by IYERPAY may be non-refundable. These include but are not limited to:

• Services that have been fully rendered and completed
• Services that are subject to third-party fees or charges that cannot be refunded by IYERPAY

Dispute Resolution

If you are dissatisfied with our decision regarding your refund request, you may escalate the matter by contacting our customer support team. We will work with you to address any concerns and attempt to reach a satisfactory resolution.

Changes to Refund Policy

We reserve the right to amend this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Refund Policy periodically for updates.

Contact Us

If you have any questions or concerns about our Refund Policy or the refund process, please contact us at support@iyerpay.com. Our customer support team is available to assist you and address any inquiries you may have.

In summary, at IYERPAY, we value our clients' satisfaction and aim to provide fair and transparent refund processes. We are committed to addressing refund requests promptly and fairly, in accordance with the terms outlined in this Refund Policy.